Peter helped us out when we were totally lost in life losing are 14 year old son. Thank you Peter... This could of been a better review if issues never took place... We called July 2 2016 to see if son's remains were available for us to pick up... Peter's business partner answered the phone and told us he wasn't back yet... Not aware we just called another person in my family happen to call the funeral home and was told are son has been ready for pickup for a couple days... Then stated that he was leaving at 3pm but would leave remains in some hallway... He was advised not to do so and family member called and informed us of what was said... We then drove to funeral home and arrived at 1145am. My wife opened entrance doors to go in and seen a black bag on a bench in the breeze way with a envelope on top... It was are son... And his cremation paperwork far from being secure with nobody around to explain why this happened... in tears... My wife came out with are sons remains and said just go home... Thanks for telling us he wasn't available for pickup but literally told someone other then us he was ready to pickup but had to before 3pm because they were leaving... Thanks for mishandling are son's remains in a very unprofessional manner... The situation was already heartbreaking...
Very happy with the services and advise on after care.
This place should be rated 0 zero stars. Absolute pit. Stains on walls, furniture and curtains. This place makes a visitation more forlorn, if that is even possible. Stay away!
Totally disappointed. Rude, rude and more rude. Didn't have time to check this place out prior to our mom passing away so we were put on the spot when we needed it sooner than expected. When organizing the memorial they were of no help we had to ask the questions and make suggestions. We asked them to announce something and they didn't, just looked at us like we were from another planet. Lower level was dirty, bathroom looks like it was never cleaned. Refrigerator had old food in it with mold and messy. Now went to get some of her ashes out of the urn only to find chunks of bones/teeth or something with the ashes. Thoroughly disgusted. This is not the kind of event you can do over or take you time checking things out. Would not recommend this place to my worst enemy.
The service we received was great!
Oakwood Family Funeral Home Crematory is a US Funeral Home based in Maplewood, Minnesota. Oakwood Family Funeral Home Crematory is located at 2585 Stillwater Rd E, Maplewood, MN 55119, USA.
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